FAQ

WHAT IS YOUR LEAD TIME?

Generally our lead time for the installation of your canopy is

3-4 weeks from your deposit date.

In our busy months (September - January) this may take up to 8 weeks.

The lead time for our drop down screens is around 2 weeks. 

ARE YOUR FRAMES CUSTOMISABLE?

All of our canopies are fully customisable. Our difference to our competitors is that we will try, to our best ability, to make your ideas come to life.

We regularly install all sorts of unusually shaped canopies and get excited of the prospect of a challenging shape.

Our frames can also be curved if that is your preference.

HOW LONG IS YOUR WARRANTY?

We believe we have a great product and we only use the best materials

we can source in New Zealand. Because of this we give our clients a

10 year warranty on their canopy. 

Our canopies are built to last.

DO I NEED CONSENT?

This is a big concern of our clients. Most regional regulations are the same and they allow us to install a covered area up to 20sqm without consent. Any structure that is over the 20sqm coverage would need consent, UNLESS you install our stretched membrane structure which can cover up to 50sqm with no consent.

We do assist with clients that want bigger areas covered and we do help with the consent process. This includes any drawings the council needs. We do charge an admin fee with this process.

ARE YOUR PRODUCTS UV RESISTANT?

YES! All of our roofing products are 99.9% UV resistant.

 

This means you will be safe from the harmful UV rays all Summer long.

WHAT IS THE QUALITY OF MATERIALS USED?

We only use the top quality materials, that we source from New Zealand.

We do not cut any corners when it comes to quality.

FLAT ACRYLIC vs FLAT POLYCARBONATE SHEET

What is the difference and what is the best!

We only use acrylic when it comes to our flat roofs. This is because acrylic has a better light transmission percentage than polycarbonate, meaning the acrylic has better clarity.

Acrylic is also a lot stiffer so there is minimal sag in each sheet.

We don’t use polycarbonate as it is susceptible to yellow and discolour. Polycarbonate is also more expensive without any greater benefits.

If you have any other questions feel free to ask us below or call our office on 0800 SHADE 4 U

TESTIMONIALS

Contact us.

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3a Kaimahi Road,

Wairau Valley,

Auckland 0618

 

sales@shadescape.co.nz

       

 

0800 742 3348

Work with us!

We are always looking at expanding the Shadecape brand! If you are a keen installer, architectural firm or property developer give us a call to discuss our rates and packages.